Returns & Exchanges
At EQVVS, we want you to be fully satisfied with your purchase, which is why we offer a straightforward 14-day return period for all full-priced items. Please ensure all garments are returned in their original condition with all designer tags and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all original labels and tags are still attached to the clothing.
Generate Shipping Label
Choose your preferred courier method through the portal to receive a printable shipping label or a digital QR code for paperless drop-off.
Receive Your Refund
Once our warehouse team has inspected and processed your return, your refund will be issued to your original payment method within 5-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing