Frequently Asked Questions

Everything you need to know about your EQVVS shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.

What is your returns policy?

We offer a 14-day return period for all full-priced items. Products must be returned in their original, unworn condition with all designer tags still attached.

Do you offer international shipping?

Yes, EQVVS ships to a wide range of international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your location.

Are all products sold on EQVVS authentic?

Absolutely. We are an authorized stockist for all the brands we carry, ensuring that every item sold is 100% genuine and sourced directly from the designers.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and Mastercard, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

Can I exchange an item for a different size?

Yes, we offer exchanges subject to stock availability. Please follow the instructions on your returns form to request a different size.